Legal
Terms of Service
Last updated: January 1, 2024
These terms govern your use of SM Restoration by Metro’s water damage restoration services. Please read carefully before engaging with our industry-leading team.
Service Agreement
By requesting our water damage services, you agree to provide accurate information and cooperate fully with our technicians throughout the restoration process.
Payment Terms
Payments are due upon completion unless otherwise specified. We provide detailed estimates and transparent pricing aligned with our premium service standards.
Liability
SM Restoration by Metro is liable only for damages directly caused by our negligence during water damage mitigation and restoration efforts.
Property Access
Clients must grant our team access to affected areas during scheduled appointments to perform water extraction, drying, and repairs efficiently.
Insurance Claims
We assist clients with insurance claims but are not responsible for claim approvals or denials. Our documentation supports your process.
Warranty
Our work is backed by a satisfaction guarantee. Any issues due to our services will be addressed promptly to uphold our superior standards.
Cancellations and Rescheduling
Cancellations must be made at least 24 hours in advance. Rescheduling is accommodated based on technician availability.
Dispute Resolution
In case of disputes, our goal is to resolve issues amicably through direct communication. Legal proceedings are a last resort.
Changes to Terms
We reserve the right to update these terms periodically. Continued use of our services constitutes acceptance of any modifications.
Governing Law
These terms are governed by the laws of the state where the service is provided. Any legal matters will be resolved in local courts.
Contact
For questions regarding these terms, contact SM Restoration by Metro at [email protected] or call (844) 557-2180.